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Our
coaching and consulting services include:
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Defining mission and objectives.
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Evaluating the effectiveness of current policies,
procedures, and systems.
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Determining the attitudes and commitment of
employees, customers, and vendors.
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Identifying “best practices and procedures”.
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Coaching and supporting the
management team.
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Determining issues that create problems, stress and
block
top performance.
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Recommending
solutions and processes for correcting negative
situations.
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Providing
evaluation surveys and assessment tools.
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Developing quality improvement teams.
We collaborate with TQM and ISO specialists to
implement:
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Process improvement systems.
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Statistical process control techniques.
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ISO and documentation control.
Consulting
Method
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We begin all consulting work with
an assessment of the strengths and weaknesses of the
client’s organization. We solicit input from owners, managers and
employees, as to the “condition” of their team,
department or company. The methods for obtaining feedback include formal
surveys, individual interviews, and team meetings. We also solicit input from customers and vendors
if our clients want that information.
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We identify the issues and problems
that are keeping your organization from achieving the
results you want.
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We recommend solutions and then
work
with the management team to implement those changes in order to
attain your revenue,
profit and productivity goals.
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Coach individual managers to enhance their
leadership skills.
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Coach employees who require additional
motivation or support.
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Facilitate team meetings to
develop measurable goals and timelines.
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Submit progress reports to
senior management.
In conjunction with our coaching and consulting
we often provide workshops on leadership effectiveness,
customer service skills, teamwork, and communication
skills.
Our clients confirm that we create high levels of
trust which allows employees to discuss sensitive topics
candidly and in a positive manner. Our consulting and training is results oriented
while making it as positive for the
participants as possible.
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